Question 1

What areas do you serve?

Accepted Answer

We serve homeowners, Airbnb hosts, and commercial clients across the Gainesville area, with expanded routing for neighboring areas on request.

Question 2

How quickly can you schedule a cleaning?

Accepted Answer

Many requests qualify for same-day or next-day service. Peak season may require 24–48 hours—we confirm windows in real time.

Question 3

What's included in a turnover clean?

Accepted Answer

A full reset between guests: kitchens and baths sanitized, floors vacuumed and mopped, linens staged, trash removed, and a documented checklist.

Question 4

Are your cleaners background-checked and insured?

Accepted Answer

Yes. Every Doctor Sterile team member is background-checked, trained on our detailed cleaning checklists, and covered by liability insurance.

Question 5

Do you bring your own supplies?

Accepted Answer

We arrive with professional-grade equipment and pet-friendly products—unless you prefer a specific product line.

Question 6

What's your cancellation policy?

Accepted Answer

Cancel or reschedule free of charge up to 24 hours before your appointment. Late cancellations may incur a fee to cover routing.

Question 7

Do you offer recurring service discounts?

Accepted Answer

Yes. Weekly, biweekly, and monthly programs include preferred pricing—ask for a tailored quote.

Question 8

How do I pay?

Accepted Answer

We invoice after service completion. Major cards and ACH are accepted; corporate accounts can be set up for consolidated billing.

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