Privacy Policy

Information We Collect

When you book a cleaning, request a quote, create an account, or contact us, we may collect the following personal information:

• Name, email address, and phone number
• Service address and property details (bedrooms, bathrooms, property type)
• Booking history, service preferences, and special instructions
• Payment information (processed securely by Stripe — we never store card numbers on our servers)
• Device information, IP address, browser type, and browsing behavior collected automatically through cookies and analytics tools
• Referral codes and referral program participation data

How We Use Your Information

We use the information we collect to:

• Schedule, deliver, and improve our cleaning services
• Communicate about appointments, quotes, invoices, and account activity
• Process payments and manage billing
• Send service updates, appointment reminders, and follow-up communications
• Send occasional promotional offers (you can opt out at any time by contacting us)
• Analyze website usage to improve our site and customer experience
• Prevent fraud, enforce our Terms of Service, and comply with legal obligations

Information Sharing & Third Parties

We do not sell, trade, or rent your personal information to third parties for marketing purposes. We may share your information with the following categories of service providers who assist us in operating our business:

• Payment processing: Stripe processes payments on our behalf. Their use of your data is governed by Stripe's privacy policy.
• Email communications: We use Resend to send transactional and service-related emails.
• Analytics: We use PostHog and may use Google Analytics to understand how visitors interact with our website.
• Bot protection: We use Cloudflare Turnstile to protect our forms from automated abuse.

We may also disclose your information if required by law, court order, or government request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Data Protection & Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Cookies & Tracking Technologies

We use cookies and similar technologies for the following purposes:

• Essential cookies: Required for account login, session management, and site functionality.
• Analytics cookies: PostHog and Google Analytics help us understand site usage patterns, page views, and user behavior to improve our services.
• Security cookies: Cloudflare Turnstile uses cookies for bot detection on forms.

You can control cookies through your browser settings. Disabling certain cookies may affect site functionality.

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. If you request deletion of your data, we will remove it within a reasonable timeframe, except where retention is required by law (e.g., financial records for tax purposes).

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will take steps to delete it promptly.

Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data, subject to legal retention requirements
• Opt out of promotional communications at any time

To exercise any of these rights, email us at [email protected]. We will respond to your request within 30 days.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our services after changes are posted constitutes your acceptance of the revised policy. We encourage you to review this page periodically.

Contact Us

Questions or concerns about this privacy policy? Reach us at [email protected] or call (352) 663-5924.