Your home, your peace of mind
Trust & Safety
We enter your home so you don't have to worry. Here's exactly how we earn and protect your trust — from the people we hire to the products we use.
Background-Checked Teams
- Every team member passes a comprehensive background check before their first day
- We verify employment history, references, and criminal records
- Ongoing reviews ensure continued compliance
- All cleaners are W-2 employees — not contractors
Fully Insured
- General liability insurance protects your property
- Workers' compensation covers our team on the job
- Certificate of insurance available on request
Satisfaction Commitment
- Not happy? We re-clean the specific area at no charge within 24 hours
- Re-cleans cover missed items from the original scope of work
- Just call or text us to schedule — it's that simple
- Full details in our terms of service
Key & Access Handling
- Keys are stored in a secure, access-controlled lockbox
- Each key is coded — never labeled with your address
- Digital access codes are stored encrypted and rotated regularly
- Lockbox access is logged and audited
Pet-Friendly & Family-Safe Products
- We prioritize products with recognized safety certifications where available
- Pet-friendly and child-safe formulations
- Fragrance-free options available on request
- No harsh bleach or ammonia in occupied spaces
Health & Safety Protocols
- Team members stay home when sick — no exceptions
- Color-coded microfiber system prevents cross-contamination
- Bathroom and kitchen supplies are never mixed
- Equipment is sanitized between jobs
Damage & Breakage Policy
Accidents are rare, but we prepare for them. If something is damaged during a cleaning, here's our straightforward claims process:
Report
Call, text, or email us within 48 hours of the incident.
Document
We'll ask for photos and a brief description of the damage.
Resolve
We file a claim with our insurer and keep you updated at every step.
Repair or Replace
Covered damage is repaired or replaced at no cost to you.
- Fully Insured
- Background-Checked Staff
- Pet-Friendly & Family-Safe
- Same-Day Availability
- Satisfaction Commitment
Our Satisfaction Commitment
Not happy with your clean? Let us know within 24 hours and we'll return to re-clean the area at no additional charge. Re-cleans cover specific missed items only.
Ready to Experience the Difference?
Join hundreds of Gainesville homeowners who trust Doctor Sterile with their homes.